Live Chat Monitoring

Handling customers enquiries in-house through live chat can not only be costly but also time-consuming. You need to set up a separate department, train a team and invest in the required equipment and applications.

Outsourcing the same to Swift eCommerce, on the other hand, can not only help your business save on all these costs but also free up valuable manpower which can be utilised to make your daily operations more efficient. Since our formation, we have worked with a large number of local and international clients to provide live chat support in almost all languages. Whether you are a small or medium-sized company or a large corporation, our live chat support services can help your business save time and money.

Our staff are trained according to your company’s standards to warrant perfect projection of your digital presence. Then through a seamless process, we takeover as your support team so your customers will always feel like they are dealing with your staff. We can integrate with multiple systems to manage the flow of live chat and pass them to other departments as applicable.
We do not require access to any of your accounts as everything is set up through remote access, keeping all your data safe and secure.