Email and Phone Answering
A customer support service specially designed for eCommerce businesses operating in the UK. Become worry-free knowing that your customers are being professionally handled and responded to.
Because with our email and phone answering service, your customer will never feel like they’re coming through a contact centre. Our staff are trained to answer queries of your business like they are a part of your own team.
We are one of the leading 24/7/365 providers of email and telephone services in the UK for eCommerce businesses with expertise in Amazon, eBay, and other marketplaces.
Customer Enquiry Management
Why waste time waiting for calls to present opportunities when you can generate leads by taking full advantage of the prospects communicating with you through email. Whether you require simple customer email responses or innovative and compliant email & SMS campaigns, our trained staff members can deliver a range of solutions for your business. Some of our most hired service options include customer service email handling, spam filtering & removal and client SMS interaction. So, let us maintain your email communications, while you handle the more important money-making matters.
Escalation & Technical Support
When your business has complex SLAs to meet 24 hours a day, giving extra care to every customer can become impossible and customer escalation rates can increase. This can severely damage your reputation and hurt your business. By making Swift eCommerce your contact management partner you ensure that all your customers get the extra care that they deserve, 24 hours a day, 7 days a week.