Email and Phone Answering

A customer support service specially designed for eCommerce businesses operating in the UK. Become worry-free knowing that your customers are being professionally handled and responded to.

Why Choose

Because with our email and phone answering service, your customer will never feel like they’re coming through a contact centre. Our staff are trained to answer queries of your business like they are a part of your own team.

Telephone and
Email Services

We are one of the leading 24/7/365 providers of email and telephone services in the UK for eCommerce businesses with expertise in Amazon, eBay, and other marketplaces.

Contact Centre

All the calls and emails are responded by our full-time employees, each of whom holds at least 3-years of experience working with us.

Customer Enquiry Management

Being accessible to your customer for when they need it is one of the oldest and most effective ways of developing a relationship and retaining their business. At Swift eCommerce, we aim to help you achieve just that. Our dedicated customer enquiry management services meet all the prevailing industry standards to deliver satisfaction by ensuring issue resolution of your customers while creating a space for you to build your business. Our systems can easily integrate with your existing operations and also include full call recording feature.

Email Response

Why waste time waiting for calls to present opportunities when you can generate leads by taking full advantage of the prospects communicating with you through email. Whether you require simple customer email responses or innovative and compliant email & SMS campaigns, our trained staff members can deliver a range of solutions for your business. Some of our most hired service options include customer service email handling, spam filtering & removal and client SMS interaction. So, let us maintain your email communications, while you handle the more important money-making matters. 

Escalation & Technical Support

When your business has complex SLAs to meet 24 hours a day, giving extra care to every customer can become impossible and customer escalation rates can increase. This can severely damage your reputation and hurt your business. By making Swift eCommerce your contact management partner you ensure that all your customers get the extra care that they deserve, 24 hours a day, 7 days a week. 

Call & Email Overflow Management

Don’t leave your customers frustrated by missing their calls peak seasons or you could be losing potential business. Hire our calls overflow service instead, as we partner with you to handle all your calls and emails during peak periods and out of hours to ensure your business doesn’t face any operational challenges or miss out on potential sales.

Order Taking

Swift eCommerce is not only an expert at neutralising your costs of calls and email management but can also help your business generate additional income. Unlike web-only or impersonal sales channels, we can help in capturing and maximising sales revenue from order taking. We do this by providing transparency, trust and simplified implementation of value-added propositions.